Consultations

When I first joined the baby and me programme this year late January I phoned into Bankmed and the consultant confirmed that it is 6 consultations for the the baby and me programme and it states there aswell on the benefit schedule. I just realised that I was given 5 instead of 6 consultations just because my last menstrual cycle was in December 2021. The plan gets activated based on that date. No where does it state on the form that thats when your plan gets activated based on your last period date which doesn't make sense to me at all because I enrolled in 2022 and was informed that the plan would get activated as soon as I submit the form thus I expected to get 2022 benefits. I want the last 6th consultation loaded because thats what the benefit schedule says is due to me. Last time I phoned in to query about the consultations I was referred to the benefit schedule, so with this complaint I'm referring to your benefit schedule like I was told before. I spoke to a consultant and he said he will request it that it gets loaded from the claims department and I really hope it gets done.