Complaint: LP van Romburgh against Bankmed

Bankmed on optical division are terrible. My husband went for an eye test and new spectical at Torga Optical. Torga had a special running. Your new glasses and sunglasses in one package. We paid cash and submitted our claim end Jan 2020. Well, it is end March 2020 and we are still struggling to get a payment from Bankmed. Everytime we phone, we get the best service on phone, just to ph after 3 to 4 days to find out why nobody comes back, nothing is logged on the system. What a disaster! It is our money! We spoke to nearly everybody in that department with NO support ever. We then spoke to Nicolene, the manager, who promised us it will be paid out. Then again we did not receive payment. We phoned again. And guess what! Nothing logged on the system. We then asked to speak to her manager. Marilize , the manager also promised and understood our frustration. Can you believe it! Every one understands. What a circus. Is this the service Bankmed is giving all their clients! Well, after more than 30 years a member, I think we deserve better!