1 reviews | Active since Dec 2016

15 Feb 2018, 07:40

Communication

I have resigned from the company I used to work for. I was using the company email for communication with bank med. I now do not have access to that mail box, I am trying to query with bank med using my personal email and they cannot help me. If the consult was smart, she should have called me, authenticated me and changed my e-mail address in order to send the response. But she sends the response to the e-mail address which I advised on the email that I do not have access to it. Ref : ********** 804 ! STUPID

0
Replies (2)
Bankmed
Bankmed's reply16 Feb 2018, 14:00
Official

Hi Shimane, we truly apologise for the experience you have had in ypu recent interaction with us, we'll follow up on this matter and revert feedback.

Regards

BankMed Services Team

Best regards,

Bankmed
Bankmed's reply16 Feb 2018, 14:08
Official

Hi Shimane, we've confirmed that you have been assisted with your query and your email address has been updated. Please rest assured that we have addressed this matter accordingly to ensure that it does not occur in future.

Regards

Bankmed Services Team

Best regards,