Claims payout complaint
<p>I need my refund payout to be paid back to me today. I have waited for this refund since November 2015. I was advised that they are still waiting for outstanding claims to be paid and payments will be processed end of May and to date I am still waiting. This is highly unacceptable because these people are not willing to assist. I spoke to the manager as well who advised that I need to wait till end June. I am not willing to waiting till June. I want my miney to be paid back to me today latest tomorrow. How they do it, it is not my concern. Oh by the way this is the second complaint esacalated to them and they didnt even bother to respond or acknowledge my first complaint. This is bad service ever received from service industry. This is not how you treat your clients. Please sort out my refund as soon as possible. I want my money. Midical Aid: ********** 70 / Miss M Taunyane</p>
Dear Putsi
Thank you for raising your concerns with us and please accept our sincerest apologies for any inconvenience this matter has caused you.
We experienced a delay in receiving the funds from the previous administrator. They released the balance of the 2015 Medical Savings on 10 June 2016 due to the fact that they were ensuring all claims were paid accordingly. After the claims were all settled, the information was referred to auditors to review the claims and balances and confirm that it is correct before it can be paid to the new administrator. The remaining funds then needs to be allocated to the respective memberships.
We are expecting the above process to be completed by 18 June 2016 and will start paying out the balances where required. You should receive the refund no later than the end of June 2016, however it might be earlier.
We've confirmed that you have been in touch with us and the above information explained to you.
Please do not hesitate to contact us on 0 ********** or email
Dear Putsi
Thank you for raising your concerns with us and please accept our sincerest apologies for any inconvenience this matter has caused you.
We experienced a delay in receiving the funds from the previous administrator. They released the balance of the 2015 Medical Savings on 10 June 2016 due to the fact that they were ensuring all claims were paid accordingly. After the claims were all settled, the information was referred to auditors to review the claims and balances and confirm that it is correct before it can be paid to the new administrator. The remaining funds then needs to be allocated to the respective memberships.
We are expecting the above process to be completed by 18 June 2016 and will start paying out the balances where required. You should receive the refund no later than the end of June 2016, however it might be earlier.
We've confirmed that you have been in touch with us and the above information explained to you.
Please do not hesitate to contact us on 0 ********** or email