Claims outstanding for 45 days

Item: Bankmed
Rating: 2
Author: Kuben C

I went o the optometrist on 2 Jan and they are still waiting to be settled by Bankmed. Numerous telephone calls to Bankmed and matter has not been resolved. I have more than enough funds in my savings account so cannot understand the delay and I am in urgent need of the new pair of glasses. There is a lack of accountability and with the change over from Momentum to Discovery the service has worsened.

Helpful (0)

Replies (1)

Bankmed's replyOfficial

18 Feb 2016, 13:22

Hello kubenc@,

Thank you for your comment.

We've confirmed that you have been contacted and the matter discussed. There is currently a system error with regards to processing these claims and the expected resolution time is by 19 February 2016 if there are no further issues.

You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.

Regards
Bankmed Servicing

Bankmed's reply18 Feb 2016, 13:22

Official