Claims not released ,no communication on delays

I have submitted 3 claims between 14.01.16 and 02.02.16 and nothing has been released from Bankmed i call the call center on average twice a week and the promise is that funds will be released on friday of said weeks up till now there has been no effort to resolve the following. It is my duty to follow up with Bankmed and feedback is that we are having a backlog yet practices and doctors claims have been paid out already to them.<br> There is no concrete reason behind delay and why funds have not been releases call center agents can not confirm where in the process claim is stuck.<br> I would not advise anyone on recommend bankmed to my worst enemy service is appalling and there seems to be no accountability whatsoever. Customers are following due process ,using resources to submit documentation the least you can do as an entity is address us. Lets see how long it takes for you to respond to this...