Claims not paid for 8 months

<p>I am writing this compliant on behalf of my mother and grandmother as they do not have computer or internet access.</p> <p> </p> <p>On 24/12/2015 my grandfather was admitted to a frail care centre for Alzheimer's disease. Since then, my grandmother has received NO reimbur*****t from Bankmed. They keep losing the claims, ar say they have not received them. This has now been 8 months!! My grandfather has since passed away, but yet my grandmother is still out of pocket due to Bankmed's poor service. My mother is assisting her with the claims as my grandmother is 79 years old, and not only does she have to deal with her grief of losing my grandfather, but she still has to stress about the financial implications of this situation. Bankmed should be ashamed of treating its members in this manner!!! She has been a member since 1979. Should this not be addressed IMMEDIATELY, she is left with no other option than to go to the newspapers and the Council of Medical Schemes.</p> <p> </p> <p>My grandmother (Mrs AMR Pretorius) is the main member, membership number ********** 40</p> <p> </p> <p>Please contact my mother, Mrs Mabel Roos on ********** 340 or ********** 022 as she is assisting my grandmother with this matter.</p>