Claims not paid and poor assistance

<p>Emailed a purchase slip for blood pressure monitor purchased to bankmed on 2 Aug 2016. Re-sent same details 30 Aug 2016. No responses.p</p> <p>Re-sent again in 2 days to Zweli Dawati and Temba Mthembu. Eager to assist over phone but basically did nothing to assist to have the claim attended to. Both sent standard email of what has to be completed by member and in none of these people understood that no dr or procedure took place. Emails were also sent to enquiries and claims at bankmed. No response from them either. The only ever response was the standard reply email that your email will be attended to.</p> <p>Well - about 6 emails later and nearly 3 months - no assistance? Purely bad service.</p> <p> </p> <p>Last email 03 Oct an extract from membership guide was quoted that a blood pressure machine can be purchased without further dr motivations etc. Not even this extract helped either of these 2 guys or claims or enquiries to attend to the claim.</p>