Claims for pre-approved treatment rejected several times

Can someone please help as I am getting tired of following up on the issue weekly, get promised feedback and action but only to get the claims rejected every week.

This email address given, ********** ,to me to use for sending claims for the approved treatment only sends automated email messages. I have sent several emails to this address and not once have I received any valid response.

Last week I spoke to another consultant and Ntombi several times. Ntombi assured me that the outstanding claims for OT and Speech Therapy will be re-processed, approved and be on the payment run scheduled for the past Sunday and should receive the money in my account by Wednesday the 11th of October. Waited for Wednesday and only to receive an email that the claims have been rejected.

I truly believe Discovery and the scheme BankMed is taking me for a ride. How can a claim I submitted at the beginning of September for August sessions still be outstanding in the middle of October? I even sent two more claims and all of them get rejected. The benefits for both OT and Speech have been approved for my daughter but all three invoices submitted for claim subsequent to the benefits being approved get declined! What must I do when this is clearly the worst service ever? Call the contact centre once again to relay the same story and listen to different people ‘apologising’, make promises and then still not re-imburse me for the claims?

I need Discovery/BankMed to reimburse me for those claims today and I do not want to hear any more empty promises. The treatment has been approved and I find it very difficult to understand why claims for the pre-approved treatment always get rejected even when I call in weekly and send follow up emails.

Membership number: ********** 50