Claims department are useless

Please escalate this as I am very irritated.<br> <br> I sent through a claim for Physio on 8 Jan 2016.<br> I called and they said they didn't get the email.<br> I resent it on 21 Jan 2016.<br> I called and they said nothing came through.<br> I resent it today - called and I got a Ref ***.<br> <br> Now they informed me via the call centre and it will only be processed on the 4th Feb and paid the week after that.<br> <br> I am sorry but I will not wait that long, I submitted this on the 8th Jan and this should be processed by now and paid back to me.<br> <br> Then the lady who took my call can't even read my Physio's statment. She told me to get a new one from my Physio stating the balance. I had to go through it line by line explaining what each item was. REALLY??<br> The balance is ZERO because I paid it. I would think people dealing with claims could read.<br> <br> I can't see why we have to wait this long due to issues on Bankmeds side.<br> I have to pay my medical aid monthly to get a service from you... Which I am NOT getting...<br> Doctors make patients pay upfront and claim from Medical aid and we sit out of pocket for over a month.<br> This is unacceptable......<br> <br> Please escalate this and pay me my well over due money.