Claim outstanding for 2 months

I submitted a claim to Bankmed where Discovery is the administrator on 10 February 2016 (Ref ***). It has still not been processed. I have followed up numerous times via email and telephonically and have had no approval for the claim. On one call it was confirmed to me that all was in order and the claim had been escalated. Following numerous calls, the claim was still not processed and I sent a complaint on Hello Peter. I received an email stating that I needed to send an invoice. The invoice was attached to the original email but I resent it in response to the email sent to me(ref number ***). This claim has been escalated on three different occasions and I am still waiting for three separate people to call me back in relation to this claim. 2 months to approve a claim is unacceptable and the servide received to date on this, and numerous other points from Discovery has been terrible. <div><br></div><div><em>(Supplier name changed from Discovery Health to Bankmed by hellopeter.com)</em></div>