Claim not processed

I submitted claim on 09 February 2016. To date no payment has been received. I am told that claim is not captured/processed as its in \batch 41\" No one can thoroughly explain what this is, I am told Discovery is working on processes, etc...?<br> <br> I have called the call centre a number of times, each time i am told it will be escalated and i will be contacted with feedback and that has not happened. I also consulted our onsite bankmed consultants and there is no progress. I fail to understand what the delay is, as its not my problem if there are process/ops challenges there.<br> <br> I am not happy with the level of service im receiving from discovery, I am scheduled to see Gynae again next week and i think its unfair that i have to deal with such incompetence as i am expecting and i don't have capacity to handle this<br> <br> I have never experienced any claims processing issues with previous administrator.I am hoping my query doesn't fall on deaf ears and actually someone takes accountability and explains exactly whats going on. <div><br></div><div><em>(Supplier name changed from Discovery Health to Bankmed by Hellopeter.com)</em></div> "