Claim not paid since 30 Dec 2016

<p>I submitted my Optometry claim on 30 Dec 2016. I followed up on 23 Jan 2017 - I was told PPN did not receive the claim, yet I submitted the claim via the app. It was then submitted to PPN email address on 23 Jan 2017 via a Bankmed call centre again on 23 Jan 2017. I followed up more than a week later. I was told that PPN could not open the attachment. Really? So they just sit with it? When I last contacted Bankmed, I asked for a senior person to attend to this matter, and to respond on email as to why I havent been reimbursed. </p> <p>I do not want a standard response to this. I require a full explanation as to what the delay in the payment is, and I want to be refunded.</p>