Claim not paid

On the 4/2/2016 a claim was submitted for a hearing aid. Numerous calls from the audiologist was in vain. I posted my complaint on Hellopeter on the 14or15/3/16 Bankmed phoned a couple of days later to say the claim would be escalated. I advised Hellopeter that I was satisfied. 2 days later the medical aid phoned to say the claim could not be escalated as they had to first check that it was not a duplicate claim! I have now been waiting 48DAYS FOR THIS CLAIM TO BE PAID. How much longer is it going to take to check that it was NOT a duplicate claim. I remain disgusted with the service.