PG
Phelokazi G
1 reviews | Active since Jun 2011
09 Mar 2016, 12:36
Claim not paid
On the 04/01/2016, I paid cash for my son's prescription because for some reason I did not exist on the Bankmed's database the claim could not go through. When I called the call centre I was told that they were offline at the time. I told to submit a claim to get my money back. Now, Bankmed is refusing to repay me. I had submitted the claim in January and all the documentation they requested. There is no reason given why they will not pay me just that I will not be paid. Is it my fault that their system was down? Can I be paid what is due to me??
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Bankmed's replyOfficial
15 Mar 2016, 08:46Hello WGAH,
Thank you for your comment.
We've confirmed that you have been contacted and we're in the process of resolving your query. We await the invoice in order to process the claim accordingly. As soon as this is received, we will proceed to process it accordingly. The pharmacy has been unable to resubmit this from their side. Please accept our sincerest apologies for any inconvenience caused by this matter.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
We've confirmed that you have been contacted and we're in the process of resolving your query. We await the invoice in order to process the claim accordingly. As soon as this is received, we will proceed to process it accordingly. The pharmacy has been unable to resubmit this from their side. Please accept our sincerest apologies for any inconvenience caused by this matter.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Bankmed's reply15 Mar 2016, 08:46
Official
Hello WGAH,
Thank you for your comment.
We've confirmed that you have been contacted and we're in the process of resolving your query. We await the invoice in order to process the claim accordingly. As soon as this is received, we will proceed to process it accordingly. The pharmacy has been unable to resubmit this from their side. Please accept our sincerest apologies for any inconvenience caused by this matter.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Thank you for your comment.
We've confirmed that you have been contacted and we're in the process of resolving your query. We await the invoice in order to process the claim accordingly. As soon as this is received, we will proceed to process it accordingly. The pharmacy has been unable to resubmit this from their side. Please accept our sincerest apologies for any inconvenience caused by this matter.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing