Claim Not Paid

Got authorization for my wife to see specialist case number 687232 and made the claim on 08/09/2015 as the doctor approved by medical aid takes cash of this option. On the 19/09/2015 I was told my claim has been rejected and I need to provide ICD 10. <br> <br> On the 21/09/2015, I provide the ICD 10: 034.9 and never got a respond from the medical aid.<br> <br> Today I call and I'm told I need to follow a different method, my wife is expecting our baby on the 18/11/2015 and we are unable to go to the second visit to the doctor as we don't know if this medical aid will ever pay.<br> <br> I pay the medical aid for the whole family and I don't remember owing them a cent and they should provide a service.<br>