Claim incorrectly processed for over 2 month

<p>Dear Sir / Madam</p> <p> </p> <p>I visited the Travel Doctor in February 2017 and paid for the visit myself. The claim was submitted 2 days later and clearly indicated paid, i even submitted a copy of the credit card receipt. To date this claim has not been processed correctly. I called in March to find out the status and I email with still no joy. Finally late March a lady tried to help me and told me that Bankmed incorrectly paid the supplier a portion of the claim instead of paying me. She informed me that she will call me and it will be rectified shortly. It is now April and this claim has not been sorted out and I am still waiting for feedback on this issue. This is absolutely terrible service and no wonder doctors request that they be paid cash and member claim from the medical aid. Who want to deal with a medical aid that cant properly process a claim.</p>