Claim from 2014, still not paid

I went to Dr. Saleh yesterday and I was told that Bankmed didn't pay a claim from 14/02/2014 and I couldn't consult with the Dr. I was so sick and having to be turned back for something I wasn't aware of , really ****ed me off. I got a statement showing that R53.30 was paid on 28/02/2014 instead of R342.50, then on 18/04/2014 a payment of R342.50 was done and R53.30 reversed, however the admin guy says they didn't get the funds and apparently Bankmed is aware of this query and still hasn't sorted it out. Can someone please sort this out with the Dr. I am not willing to make a cash payment for something that should have been sorted out last year already. <br> <br> Please contact Rayhaan Dawood from Dr. Saleh's room on *** or [Email Removed] regarding the payment details.<br>