Claim debacle

Item: Bankmed
Rating: 1
Author: Avikar R

Your claims process with your new partner Opticlear is broken! Submitted a claim on 1 February and have been advised that it may or may not be paid next week i.e. more than 3 weeks after it was submitted. Also, you never bothered to inform customers of new processes to submit optical claims. #TreatingCustomersUnfairly

Helpful (0)

Replies (3)

Bankmed's replyOfficial

19 Feb 2019, 22:20

Hi Avikar

We are sorry for the frustration caused by the delay in having your claims processed. We can confirm that you have been contacted regarding the processing of your optical claims, and further feedback will be provided to you as soon as processing is complete.

Regards,
The Bankmed Service Team.

Bankmed's reply19 Feb 2019, 22:20

Official

Avikar R's updateReviewer Update

22 Feb 2019, 09:20

Still no concrete feedback and you have no idea when I will be paid...

Avikar R's update22 Feb 2019, 09:20

Reviewer Update

Still no concrete feedback and you have no idea when I will be paid...

Bankmed's replyOfficial

25 Feb 2019, 09:26

Hi Avikar

We tried calling you with no success to assist with your claim query. Please provide us with an alternative number or a convenient time to contact you, and we'll be in touch.

Regards,
Bankmed Service Team.

Bankmed's reply25 Feb 2019, 09:26

Official