TM
Tsoakae M
1 reviews | Active since Oct 2020
18 Jun 2022, 13:53
Claim
Good day I have been sending a claim for a refund for a month now. The response I get it is that the it is not clear enough. To me it is clear I can see what has written on the receipt. I feel that it is just dragged so it can reach 4 months period and I will not eligible for a refund. I have submitted a claim online and have send more that 4 emails, still nothing. The money is deducted from my salary monthly with no fail, but they cannot pay one claim. I am unhappy about the service.
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Replies (2)
Bankmed's replyOfficial
19 Jun 2022, 13:30Hi Tsoakae, we sincerely apologize for the inconvenience this has caused you. We will assess and reach out to you as soon as possible to assist. Regards.
Bankmed's reply19 Jun 2022, 13:30
Official
Hi Tsoakae, we sincerely apologize for the inconvenience this has caused you. We will assess and reach out to you as soon as possible to assist. Regards.
Bankmed's replyOfficial
20 Jun 2022, 12:50Hi Tsoakae, please note that we’ve tried to contact you with no success.
At the outset, we’d like to humbly apologise for the delay, and any inconvenience caused by the claim not being visible on our end, on the few copies that we received.
We also can confirm that the recent image was visible enough for us to capture and process the claim successfully. A detailed email and private message has been forwarded to you with in-depth claim processing details. Yours in good health.
Bankmed's reply20 Jun 2022, 12:50
Official
Hi Tsoakae, please note that we’ve tried to contact you with no success.
At the outset, we’d like to humbly apologise for the delay, and any inconvenience caused by the claim not being visible on our end, on the few copies that we received.
We also can confirm that the recent image was visible enough for us to capture and process the claim successfully. A detailed email and private message has been forwarded to you with in-depth claim processing details. Yours in good health.