Claim

Good Morning

This is my second claim I make with bankmed, and I had to go through Hell. I am pregnant and putting claims for my gynae's appointment but they take forever to respond. you know with bankmed we pay too much money but still have to suffer with their process when claiming, I am sick and tired of calling them and asking feedback. I logged the claim on the 12/02/2019 and still today not feedback and when I called for feedback I was advised that the claim was not touched by anyone and agent told me that he does not know why it was not attended, he said that I must wait for the same turnaround time and get the money next week. This is my money I am claiming I don't owe them anything and they are taking their time. This unacceptable and I am not accepting their turn around time. I need the money as I pay the gynae cash then claim from them but it seems like I am going through hell for this and I don't need stress during my pregnancy.

I am disgusted, can they attend to my claim as soon as possible, I cant wait for next for a claim that I have logged already on the 12/02/2019.

Regards Eudy