Change of administrator NIGHTMARE!!!!

I cant explain the disgust and frustration I have felt. My husband was moved from his own profile to join me with Bankmed and I got confirmation with a card that reflected his name on it as a member on my profile and I have been debitted for his contribution for the month of December. I have now since discovered that he is not on my profile any longer. I have had the HUGE INCONVENIENCE of phoning the call centre trying to have this issue resolved the first instance I was told it would take 24hrs to be resolved and this was a week ago. This week I had to take my husband to an Opthamologist and when I called Bankmed to find out what the status of his membership I was told that NewBusiness is still busy with it and that I will have to wait for feedback but this is NOT of my own doing I don't understand why I had to wait for them. Even worse I was told that I will have to pay the SPECIALIST BY CASH, which I didn't have. IT gets better cause now he has gotten a prescription with meds that costs around R1500 and he is STILL not on my membership. HE IS VERY SICK AND CANNOT WAIT FOR THIS INCOMPETENCE TO BE RESOLVED AT YOUR LEISURE. I DEMAND THAT HE IS ADDED TODAY OR MY PREMIUMS BACK!