Change in administration was a big mistake

<p>While I have not been a member of Bankmed for as long as some of the other complainants my experience since the change in administration has also been extremely poor. Despite the fact that I pay more for my cover I am now covered for less. When I query this I am told that they cannot comment on cover prior to their taking over the administration. Why not? I was then and continue to be a member of Bankmed and I was assured that the change in admionistration would not effect my cover. E-mail complaints are met with vague, automated responses that make no attempt to properly address concerns but seem, instead, to highlight policies that help the new administrator abdicate responsibility for poor service delivery. A rejection reason code was changed three times, everytime I queried it a new, different one was supp****. When I noted this I was told that the codes were only guidelines anyway. This response allows the administrator to change their minds without any consequences - another abdication of responsibility. they lack transparency in their processes and certainly seem to be taking advantage of the fact that Bankmed members are not afforded the opportunity to choose a preferred service provider. We are stuck with the inferrior service provided by the new administrator. I only hope that the executives empowered to make these choices on our behalf hear these complaints. Metropolitan Life did a far better job than discovery has managed to so far.</p>