MM
Mponeng M
1 reviews | Active since Jan 2019
03 Nov 2021, 17:01
0
Am sooo disappointed with bankmed am a new employee of one of the banks and am calling them to help me join mediacal aid and the lady aliya from sales answered my call and said she doesn't know a call got to her cause she's going home when she transfers me, she transfers me to the claims department, then i got transferred again to another department, i held for 13 minutes and the call dropped bankmed, what a poor service i received and am soooo disappointed of the service i wonder how save are we to join such an inconvenient company. Very disappointing
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Replies (2)0
Replies (2)Bankmed's replyOfficial
05 Nov 2021, 21:23Hi Mponeng, thank you for reaching out to us and alerting us of this experience. We sincerely apologize for the poor service you received. We would like the opportunity to look into this matter. Our teams will investigate this and reach out to you during business hours to assist with joining the Scheme. Regards.
Bankmed's reply05 Nov 2021, 21:23
Official
Hi Mponeng, thank you for reaching out to us and alerting us of this experience. We sincerely apologize for the poor service you received. We would like the opportunity to look into this matter. Our teams will investigate this and reach out to you during business hours to assist with joining the Scheme. Regards.
Bankmed's replyOfficial
11 Nov 2021, 14:18Hi Mponeng, thanks for taking the time to speak with us today, and allowing us to assist. Have a lovely day further, and take care. Regards.
Bankmed's reply11 Nov 2021, 14:18
Official
Hi Mponeng, thanks for taking the time to speak with us today, and allowing us to assist. Have a lovely day further, and take care. Regards.
