cant change my claims account

i phoned in to bankmed in November last year to change my current claims account (absa) to another account (std bank). i was told to send an email off to [Email Removed] and they would assist me.<br> <br> I did so in November and received an email back thanking me for my message and that someone will attend to my email shortly.<br> <br> Well its months later and still no response and i see my claims account number hasn't been changed as requested :(<br> <br> very bad service, not even a reply to my original mail. I have sent another mail in the interim maybe someone will actually assist me this time