Cannot trace any claims

I realise that Bankmed has changed administrators from MHG to Discovery but I cannot see any claims relating to prior to 2016. Surely Bankmed or Discovery should have ensured that all history is carried over on their website? This is just unacceptable and I cannot phone Discovery everytime I need to trace a claim particularly as MHG were very bad in processing any claims in December - I have 6 claims that were not processed by them in December. Carrying over of the history is critical - I cannot believe that Bankmed and Discovery could be so negligent in this. This is very unprofessional!