Cannot pay accounts as they should

Bankmed has not paid accounts, I have been phoning them for more than two weeks to have the matter resolved<br> Their reply was that I have to give them 2 to 3 days to have the matter investigated and give feedback<br> Two weeks is not 2 to 3 days<br> I Even phoned and spoken to a Senior manager \Tshepo Shai\" cannot resolve issues, she phone and me and leave a message they will reply via e-mail which the problems which they causes has not answer to feedback to<br> They are the worst medical aid ever as they cannot even bother of solving their own problems they caused, <br> They even stated to me I have to change plans, which I have to pay more of the same bad service<br> I do not think so<br> Brist hosp request me to pay a 20% of the bill, but the closes hosp is in pretoria which is 69km between the two towns, bankmed state they will pay if it is more than 50km, wonder who will be able to see the differance <br> "