1 reviews | Active since Dec 2014
Billing & other service deficiencies
Since getting into bed with Discovery, Bankmed's service has gone to the toilet. It took me more that 8 weeks to get a second 2016 membership card. Nobody there responds to mails. Eventually I sorted out the card issue with your rep at our head office. Sadly it does not end there - I have been referred to a Orthotist and as she is a specialist I emailed the referral, asking for approval on 6 January - still no response! My sons Orthodontist account is now not being paid either - Why ? After it has been paid consistently for a year every month. Who the fudge knows! Again no response to my mail sent on 2 February.Your APP does not work. I cannot get in even if I request a reset. Your enquiry line is constantly engaged. I am so over you guys. Pathetic Pathetic and more pathetic! I wonder if you will bother to even phone me??????
Thank you for your comment and for speaking to us.
We've confirmed that on your chosen plan type you do not need to get a specialist authorisation in order to visit an Orthotist. The claim will be funded up to the annual limit for this benefit and up to 100% of Scheme rate. We will investigate the process that was followed when the request was received and will address this internally.
We have not received an account for 2016 for the Orthodontist. We've tried to contact the rooms however have been unable to reach them in order to submit the account. We will contact them again and will provide feedback as soon as the account has been processed.
Please accept our sincerest apologies for any inconvenience this may have caused.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing
Thank you for your comment and for speaking to us.
We've confirmed that on your chosen plan type you do not need to get a specialist authorisation in order to visit an Orthotist. The claim will be funded up to the annual limit for this benefit and up to 100% of Scheme rate. We will investigate the process that was followed when the request was received and will address this internally.
We have not received an account for 2016 for the Orthodontist. We've tried to contact the rooms however have been unable to reach them in order to submit the account. We will contact them again and will provide feedback as soon as the account has been processed.
Please accept our sincerest apologies for any inconvenience this may have caused.
You are more than welcome to contact us on 0800 BANKMED (***3) or email *** should you require any further assistance.
Regards
Annelize
Bankmed Servicing