Billing me on incorrect date and now they not willing to correct my credit worthiness

<p>I join Vitality end of October and arrange with the gentleman that the debit order should go off on the 20 of month. I have not recieved any information with the details and to my dismiss the debit order go's off on the 1 December instead of 20 November. With the result of my account bieing overdrawn and causing my order debit order to bounce as well. This has now left my account overdrawn and when speaking to Zanele from the billing department , she tells me that they billed me on 1st because my company gets billed this day. There was no communication with regards to this and they are not willing to refund my account with the overdrawn charges which was not my fault. My account no ********** 205.</p>