Begging for Savings to be Transferred

I've left Bankmed on the last day of September to which I waited a month or so to request the fast tracking of my medical aid savings through to Discovery. This waiting period was to ensure any late claims would be processed accordingly.

After numerous conversations with Bankmed consultants for fast tracking my savings transfers I was asked to send a motivational email to do so. This was met by an arrogant response by their consultant Eugene on 12-Nov-2021 to which Bankmed has ignored my response.

I've done this exercise with them before without any challenges. What I dont understand is that they were very quick to grab my premiums and despite advising them I am NOT cashing this out but need it transferred to Discovery because I need it as a safety net considering I am a diabetic they still don't care.

Pathetic display of professionalism, empathy and willingness to help! They just prefer to throw a procedural "copy and paste" response.