BANKMED'S ********** SERVICE!!!!!

On the 11th of August 2018 I called Bankmed to find out which Hospital I can use for a sonar scan that I just received a referral for. They agent gave a bunch of Hospitals and when I got to the Pretoria east Hospital I was given they wouldn't help me as they Emergency room Doctors are separate from the Hospital and not contracted with Bankmed so I left because I could not risk not having this treatment covered. I booked an appointment with a normal gynae and my claim was rejected because I do not have radiology benefit. But the agent never told me that so I called Bankmed to complain that this was not communicated. After 3 days I am informed because I asked for a Hospital where the sonar would be covered and not whether I had benefit for the sonar they will not cover it. THIS IS UNACCEPTABLE. I asked for a complaint to be logged. I spoke to Rufqa. Shocking complaint resolution s****s. But you welcome to listen to that call ( 12:45 05/09/18) I pay R4400 for this plan and you are suppose to add value to my life not leave me financially cripple!!