Bankmed you are a disgrace. Your staff have no ethics. Your business has failed me

My query has been going on since May. Todate so many calls made and emails sent. So many staff promised to resolve my query. I have a list of names dates and times phoned and emailed. You have made mess up after mess up and promise after promise with absolutely no delivery. In April you authorised to pay in full out of my appliance benefit for a much needed CPAP oxygen machine. You indicated the amount you would cover and it was sufficient to pay for the machine in full. Shortly thereafter you processed my dental claim debitting my appliance benefit instead of my basic dentistry limit. When it came time to pay for my oxygen you claimed I had exhausted my appliance limit. I had never in my life used it before. You acknowledged your error and promised to reverse it. In the meantime I had to pay the supplier for the machine because without it, I could die in my sleep. Again you promised to refund me. Weeks and months went by and all I got was empty promises that you would rectify your mistake. Then to add insult to injury you withdrew the payment you already made to the supplier leaving them short after I had already settled with them. Again more empty promises and complicated excuses as to how you made the error and what you were going to do to fix it. Promises to call me back not followed through. Now I am having to take a loan to pay the supplier because they have waited since may. Yes may and it is October. Bless their souls that they have not black listed me thus far thanks to your incompetence. Still I wait for you to make good on your word and pay for my oxygen. I have other health issues that need attending to but I am too scared to go and have them attended to for fear that you won't pay despite the funds being available. Your word means nothing and it's despicable that after 5 months you still have not paid from an insured benefit for equipment required for a chronic illness. I pay a fortune every month to you and am too afraid to use my benefits for fear you won't pay. What kind of a medical scheme are you. Have you no ethics. How can I trust you to have my health in your hands when you are so ************. I have exhausted your complaints process with no resolution. You leave me no alternative but to go the medical sches Ombuds. Thanks for nothing Bankmed. Thanks Chelsea for not calling me today when I left a message with Nathaniel who promised me you would call me. He emailed you and he confirmed that you were at work and would call me. Why am I not surprised you didn't.