Bankmed won't pay

I fractured my leg in an accident earlier this year and was admitted to hospital on emergency the doctor that is treating me is contracted to Bankmed and he's treating me for a a PMB and he therefore any claims sent to him should be paid in full without any shortfalls and even if he wasn't Bankmed Service Provider the medical aid should've paid in full because i was admitted on emergency, yet since March i have been asking why the account has not been settled and i still haven't received any feedback, i also had to be re-admitted into hospital and had to undergo x-rays and take blood tests and the claims were not paid out as my savings had exhausted the service providers have since resubmitted the claims with the correct ICD-10 code to indicate that its for a PMB and should not be deducting from my savings but should be paying from my insured benefits, yet they still have not been paid out and it's getting really frustrating i have called and i have e-mailed yet its not yet sorted and the service providers are questioning me of something that should be settled by Bankmed.