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1 reviews | Active since Nov 2016

11 Sept 2023, 20:50

Bankmed will mislead you and refuse to take ANY accountability!

Between the 8th Aug & 11th Sept I've called so many times and still no help from Bankmed! My physio sent 3 different quotes and asked which they would approve. I called myself to find out which supplier i can purchase from and I was told which they chose. I bought that assistive device and sent an invoice to claim. They rejected the claim saying the invoice is missing information. I called again to tell them the business they told me to buy from says theres no practice number and the lady I spoke to told me to forward the invoice with the info they have and it wouldn't be a problem. I did that and again they declined it. I was mislead to believe Bankmed would cover the claim from that supplier, and that i can claim with the available details. Now, Bankmed refuses to take ANY accountability for giving me false information. I've requested that the many calls I made be pulled so they can hear that i was misinformed and to date...nothing! Wonder why nobody can get these call recordings, nor is my claim getting paid like they mislead me and said it would be?? Nobody cares. Nobody takes any accountability. Service is appalling and the written communication is muddied with language thats incomprehensive and understandable for clients.

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Replies (3)
Bankmed
Bankmed's reply11 Sept 2023, 21:13
Official
Hi Corina, we hope you are well. We apologize for any inconvenience and frustration caused. We will assess your query and revert with feedback.
's update13 Sept 2023, 16:24
Reviewer Update
The call center manager, Baba advised she would get back to me. It has been 3 days and nothing!
's update28 Sept 2023, 14:35
Reviewer Update
Its over a month now and still no assistance. For the past 2 weeks, Im told I'll get my money the next week and this week is no exception. Baba handed it over to Shulami (who was on leave so nothing was done). Then Sandla took over the query and sent me correspondence saying I'll receive my money on the 27th Sept. On the 27th I called because the funds were not sent to my account. Gabrielle and Dimpho were dealing with the query, and Dimpo advised they will process an urgent payment form so that I receive the funds by the 29th September. On the 28th September I called to confirm that this was done, and was informed by Liso that the urent payment form was processed but I'm still receiving the money on the same date that I would receive it, if the form was not sent (being the 4th October). Thats almost 2 months that this complaint has been going up and down with nobody willing to assist! If I don't call, nobody bothers. Clearly my intelligence was insulted by Sandla and his team telling me that they processed a form for urgent payment but instead of getting the money 2 days later I'll get it "Next week".