Bankmed: Treating their Vitality Customers like Idiots

<p>I was initially very excited when Bankmed changed administrator from Momentum to Discovery as it meant I could join Vitality as part of my package. I joined Vitality, gave my debit order details to Bankmed and Vitality. Now, FIVE months later, every month I get a notification that I have not paid my Vitality premium. This is FIVE months later of frustration at the lack of customer service. I call the call centre every month and they confirm that nothing is wrong. It's becoming a joke. I have re-submitted my banking details as per useless call centre instructions. I have emailed them over ten times to either fix it or tell me if I need to do something to fix it. But nobody knows how to do this. And still I get a snotty sms every month "you have not paid your Vitality premium"... I even got booted from the program once and had to re-send my proof of payment. I have had to make manual payments FIVE times. I either get told that everything is fine by the call centre of enquiries helpling, or nobody bothers to answer my mails. I repeat, this has happened for FIVE months. It's so frustrating. There's nobody to escalate to. So in summary, they are poor communicators, they have no clue how to remediate something as simple as a debit order, and I hope Discovery realises they will be losing a lot of business if Bankmed keeps managing Vitality premiums for their clients. If they don't I will be happy to tell them.</p>