BANKMED: THE WORST MEDICAL AID COMPLETELY USELESS

I just got married and decided to join my husband's medical aid. As a condition of my employment I am required to be a member of Bankmed unless my spouse is on another medical aid and I would prefer to join his medical aid. <br> I had called bankmed 2 weeks ago asking them for the process when resigning from the medical aid. They sent me a member resignation form which I completed and sent them on Monday 4 April 2016. Since then they have been giving me the run around. According to them my employer must send the resignation letter, however my employer has stated that they have never sent resignation letters and it is Bankmeds reponsibility to notify them when an employee has resigned from the medical aid. i notified Bankmed of this and they still insist that they can't help me. AM I THE 1ST PERSON TO RESIGN FROM BANKMED??!! Last week friday I called the call centre and was on the phone with the agents for 2 hours and my resignation has still not been completed. I have had no assistance from the call centre agents and their attitude is terrible. I have never ever experienced such bad customer service in my life. As of today I have still not been assisted with my query. <br>