Bankmed takes money from pensioner for non existent membership

My son's membership was terminated for two months thus I asked for reinstatement on 25.10. 2018. on 30.10. 2018 bankmed confirmed he will be reinstated. common sense tells you from 01.11.2018 will be effective date.

sometime in November i got a call from bankmed saying my account was in arrears and needed to be paid. i asked why and i was told its for my sons membership. i disgreed and said bankmed only sent letter to inform me of reinstatement on 30.10.2018. she told me someone will call me back but nobody contacted me. To my dismay, on 03.12.2018 my account is debited with R11,000 plus . meaning they took money for October month when he was not a member. I called them to ask them to pay me back and was told to put it in writing on 05.12.2018 and I did and told will get response in 2-5 working days but got no response. on 12.12.2018 I called and spoke to Seseto who gave no unsatisfactory answer after keeping me on hold for a while and told me if I needed refund for October then my son will be on waiting period. I told her I just need my money back. then she said she will put me through to another department and I told her they should contact me and i had already finished my airtime.

I find this to be totally unacceptable. how do you take money from a pensioners for a service which was not in force for the month? The customer service is bad. They just don't get back to you. Why have your service gotten so bad? You used to be quite good some years ago. I have been with you from 1994 and i can say you have gotten very bad.