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alexducasse A

1 reviews | Active since Aug 2016

11 Aug 2016, 06:57

Bankmed switch cancels my Gym membership

<p>Bankmed moved administrators for 2016 from Momentum to Discovery and asked us to choose if we wanted to remain on Momentum's reward programme Multiply or move to the new company Discovery's reward programme Vitality. This I did timeously. I had no intention of moving gyms. Needless to say come March 2016 my Gym membership with Planet Fitness was cancelled. When I enquired about it they (Planet Fitness) said I had to pay a re joining fee of R 1 500. I then tried to relay this problem to both Vitality and Bankmed. Vitality responded but were not able to assist. Bankmed have to date not responded.</p> <p>Surely if Bankmed changed administrators then it was for them to arrange with Planet Fitness to continue my membership as I never cancelled gym membership or intended to cancel. Surely Bankmed would want their members to continue to exercise?? Sounds counter productive?</p>

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Replies (1)
Bankmed
Bankmed's reply17 Aug 2016, 06:23
Official

Dear Alex

Thank you for raising your concerns with us.

We've confirmed that you have been contacted and the matter discussed in detail. You're welcome to contact us should you require any further assistance.

Regards
Bankmed Servicing