Bankmed sucks

Consistent bad service from bankmed. We switched from discovery to bankmed due to the fact that it was part of the perks of the new job. Upon switching we were told that as they are administered by discovery it is basically the same. To our great disappointment it is not. We are having endless problems with authorisation for procedures. There are only a few doctors in our area that are contracted in and usually not at a hospital that is contracted in. So either we need to pay in for the docter or we need to pay in for the hospital. Now I found a doctor at a hospital that are bith contracted in, butcannot get authorisarion for my procedure because they tell me it needs to be done at a day hospital. And I am back to square one, because there is no contracted doctor in my area that operates from the day hospital.

This is unacceptable. No matter what I try and do I always need to pay in exorbitant amounts. What us the point of paying medical aid monthly if they cannot help me when in need!???