BANKMED STRIVING EXCELLENCE

We so quick to write complaints. But today I am so grateful for my medical aid Bankmed.I went in for a procedure today and the consultant that contacted me explained everything to me what the medical aid pay etc. So she explained that if they prescribe medication it will be for 7days I must get my prescription at the hospital as it will be billed to the hospital account. So after my procedure the doctor gave me a prescription and sister advised me I must get my medication from the chemist I than informed her that I can get my medication from hospital. The sister was gone for quite sometime to go and get the medication the doctor had to wrote a new prescription for me to get it from the hospital. But the hospital pharmacist just refused to give the medication she said it is a loss for the hospital to give that medication my husband left and we called bankmed they said we are entitled to get the medication from them. He went back again to tell her she must call the medical aid and confirm. She took the prescription and just send it back to the ward without informing my husband Just told him they won't give the mediaction Later some in the hospital asked him if he has been helped he explained what happened . He came back without being assisted. I called bankmed and the consultant assisted us called the hospital and the pharmacist told the consultant she just received the prescription and Is busy packing it.. Are we fools now what changed in a matter of seconds after refusing after the medical. Aid called she helped??? She refused 1st to the hospital staff and twice to my husband and told him I was just a day Pasient so I should not get any medication. My question is how many people are aware that the are entitled to get some medication from the hospital but they do not get it. End up changing medical aids because they don't think the benefits are sufficient... Medical staff don't inform us of process sometimes they don't even call for authorisation for certain things and just say the medical aid doesn't cover it. Bankmed is simply the best the employees are so helpful and go out of their way to sort out any issue. I got the medication even it I just had to receive 1 pill it doesn't matter I was entitled to that. It's seems money drives everything no customer service at all at the pharmacy. The doctors and all staff was very friendly. Bankmed sorted out my problem. Immediately so grateful. Although I am in a lot of pain because of up and down after the procedure for medication which I should have received the first time around.. I would just like to thank bankmed for striving excellence, I was informed and today I knew exactly what to expect. That is putting the customer first. I would and could've paid for the medication like I always do but after being advised to get the medication.. For the 7days I decided to make uses of my benefits. Thank you for Stanley assisting and being so helpful and even doing a follow up. That pharmacist did not even consider the time she wasted and me being in pain and not feeling well me needs were not put first. It's either she doesn't know the rules regarding the medication regarding certain. Medical aid or she has been instructed to save the hospital some.money as she told my husband if she gives that medication to him she would be giving it away for free. Please take this up with hospital Life Rosepark Bloemfontein as they are not following procedure and are going against scheme rule referring to the pharmacy. There was absolutely nothing wrong with hospital and doctors but because of this little hick up it makes me do negative to go back there. Because of one person this will influence the doctor and all service providers because of the hospital. Dr ***** is a darling and was so helpful and professional..Going to a hospital is not a nice place first feeling ill is not nice for everything but running up and down an dog looking like fools is unacceptable...Rosepark should train of inform Pharmacy regarding medication rules. Wasted almost more than an hour to run around for meds. Client service is of upmost importance but because she **** and told us we could not receive any medication that is unacceptable and paints a very ugly picture if she was uncertain she could've called the medical aid but because she is worried about losses for the hospital she but the hospitals needs of money above my care. Hospital is there to treat and take of Pasient and ensure we walk out there healthy and satisfied.. I left there very upset and uneasy as I was up and down and sat for sometime in the cold unnecessary... Thank you bankmed for putting my needs first. Excellent services I can truly see staff is well trained just sad the the some. Of the hospital staff don't know the processes and procedures.