Bankmed stresses members with pathetic service

I spoke Zinhle Mhlaba about my queries on 10/12/19, as yet she has not got back to me. I should send emails and no replies to date. On the 18/12/19 I spoke to Siviwe Maloyi another team leader who told me that Zinhle was not at work, she did not hand over the matter to me butt cced him. She knew on 13/12/19 that she will not be in the next week.. Siviwe tried to help to an extent but did not complete the query when I tried to send an email to him on 21/12/19 I got out of office till mid Jan. If he was going leave he should have handed query to another team leader or his manager. Team leaders should be accountable and responsible for their queries and should handover if they are not in. Do Bankmed not worry about its members, only concerned that they get their subs. It suppose to care for members health not frustrate and stress members.