BANKMED - STEP UP ON YOUR CLAIMS DEPT

I HAVE HAD ENDLESS PROBLEMS WITH BANKMED WHEN I PUT IN A CLAIM FOR BLOOD TEST WHICH I HAD DONE ON THE 26.04.2025 AND PAID CASH AN AMOUNT OF 5576.80. I ATTACHED COPY OF PAYMENT AND THE BLOOD TEST WITH THE HEALTHCARE PROFESSIONALS DETAILS. INCLUDING MY DETAILS. BUT IT SEEMS PAYING CASH AND THEN PUTTING IN A CLAIM IS A PROBLEM FOR BANKMED. ONE OF THEIR RESPONSE WAS i CANNOT SUIBMIT A CASH PATIENT ACCOUNT (THAT IS ME NOW) BECAUSE I PAID CASH TO THE MEDICAL AID FOR REIMBUR*****T ... IT WAS ALSO REQUESTED THAT I ASK AMPATH TO SUBMIT THE CLAIM TO BANKMEND ELECTRONICALLY AND AMPATH ISSUE ME WITH A REFUND. I DONT UNDERSTAND. IS ITS A CRIM TO PAY CASH THEN PUT IN A CLAIM. BANKMED, PLEASE I NEED ANSWERS. IF IT WAS R500.00 I WOULD JUST THROW THE CLAIM AWAY. I AM TALKING ABOUT R5000.00 IT SEEMS MEDICAL AIDS ARE JUST TAKING OUR MONEY AND NO SERVICE. WE ARE PAYING WAY TO MUCH FOR MEDICAL AID.