Bankmed staff inacapable of attending query

I am currently in my 10th week of pregnancy and my Dr has informed me of of a new test for Down Syndrome called Natera's Panorama Test. <br> I have called your customer services to determine what Bankmed's position is as regards coverage of this test. <br> After numerous frustrating calls, I have obtained and provided the only tariff code for the test available. <br> The code is either inactive or does not exist or something...<br> And yet not a single person is willing to tell me what Banmed's official position on this test is? The only response I get is the generic one, \ we need a tariff code"<br> This is an urgent matter as at 37 years old I would like to have the test done but do not have the funds readily available. <br> I am also informed that medical aids are months away from approving the coverage of this test"