BANKMED SERVICE REALLY SUCKS!!!

I am super frustrated with bankmed , I just don’t know what to do anymore. If I had an option I would cancel TODAY!!!

My daughter fell ill in the morning 8th December 2021 and I called my Gp to make an appointment and the only available appointment was 15:30 in the afternoon. My daughter was getting worse and I decided to call Bankmed and explained the situation to them( they claim the calls are recorded) so this recording and the rest regarding this complaint should be readily available. I was told by bankmed to rather call an ambulance for her since 15:30 was just too far to wait for her condition as she was getting worse and her temperature was ridiculously high.

She was taken to Krugersdorp netcare casualty and she was treated /tests were run and it was covid , she was released at about 5pm on the same day. Now I’m getting statements from the hospital as Bankmed did not pay and I called and I was told the matter has been escalated and I ill be getting feedback , today is the 31st of January and still nothing from BANKMED the last person I spoke to claimed to be a manager, I’m emphasizing on CLAIMED as after all the escalations there’s been more empty promises from this so called manager as well, no feedback whatsoever, all I ever hear is that it’s been escalated ( please pull those recording if need be!!!) I keep getting calls from the hospital about the payment and it is quite annoying as It’s been a month and 3 WEEKS SINCE THIS HAPPENED!!!

I AM SO DONE WITH BANKMED!!!!!