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Fazel N
1 reviews | Active since Dec 2011
15 Nov 2023, 16:52
Bankmed Rip-Off
Visited a Dentist to fit a veneer, authorization received from Bankmed. A few weeks later I receive an invoice from the provider claiming R500.00 for the resin app**** in the procedure and informed that the medical aid refused to settle which makes me liable. I requested Bankmed to settle the amount from my savings account, despite numerous calls and attempts to finalise the matter they ultimately refused my request which now leaves me R500.00 out of pocket for something I believe should be covered by the medical insurance. Afterall how was the veneer supposed to be fixed(perhaps superglue). Either way I feel done in and am extremely disappointed. Why do we pay so much for medical insurance cover and still are **********?
Helpful (0)
Replies (14)0
Replies (14)
Bankmed's replyOfficial
15 Nov 2023, 17:31Hi Fazel, we are truly sorry to hear about your experience. We will investigate the matter and provide feedback soon. Regards.
Bankmed's reply15 Nov 2023, 17:31
Official
Hi Fazel, we are truly sorry to hear about your experience. We will investigate the matter and provide feedback soon. Regards.
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Fazel N's updateReviewer Update
17 Nov 2023, 11:34Hi Bankmed,
I now have three more items which have not been settled in full viz. Dr J Grey R10k+ Wilgeheuwel Hospital R131.00 and Dr Vermeulen & Ass R61.00. Why am I subjected to so many unsettled claims, this has never occured before?
Please urgently let me know what's happening?
Thank you
Fazel Neethling
I now have three more items which have not been settled in full viz. Dr J Grey R10k+ Wilgeheuwel Hospital R131.00 and Dr Vermeulen & Ass R61.00. Why am I subjected to so many unsettled claims, this has never occured before?
Please urgently let me know what's happening?
Thank you
Fazel Neethling
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Fazel N's update17 Nov 2023, 11:34
Reviewer Update
Hi Bankmed,
I now have three more items which have not been settled in full viz. Dr J Grey R10k+ Wilgeheuwel Hospital R131.00 and Dr Vermeulen & Ass R61.00. Why am I subjected to so many unsettled claims, this has never occured before?
Please urgently let me know what's happening?
Thank you
Fazel Neethling
I now have three more items which have not been settled in full viz. Dr J Grey R10k+ Wilgeheuwel Hospital R131.00 and Dr Vermeulen & Ass R61.00. Why am I subjected to so many unsettled claims, this has never occured before?
Please urgently let me know what's happening?
Thank you
Fazel Neethling
FN
Fazel N's updateReviewer Update
21 Nov 2023, 18:55It is now 20th November and to date I have not had a response from Bankmed on my issues. I did not expect much to happen and here I still wait when on 16th was told that I would get feedback. This is the kind of service we have to endure from our insurance companies after paying hefty premiums.
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Fazel N's update21 Nov 2023, 18:55
Reviewer Update
It is now 20th November and to date I have not had a response from Bankmed on my issues. I did not expect much to happen and here I still wait when on 16th was told that I would get feedback. This is the kind of service we have to endure from our insurance companies after paying hefty premiums.
Bankmed's replyOfficial
21 Nov 2023, 21:42Hi Fazel, we will look into your query and revert with feedback.
Bankmed's reply21 Nov 2023, 21:42
Official
Hi Fazel, we will look into your query and revert with feedback.
FN
Fazel N's updateReviewer Update
24 Nov 2023, 13:00Bankmed, you have still not responded since 21st November 21:42. Should I assume the case is closed since I'm being ignored?
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Fazel N's update24 Nov 2023, 13:00
Reviewer Update
Bankmed, you have still not responded since 21st November 21:42. Should I assume the case is closed since I'm being ignored?
Bankmed's replyOfficial
24 Nov 2023, 18:51Hi Fazel. We can assure you that we are currently looking into your query. We will revert with feedback once the issue is resolved.
Bankmed's reply24 Nov 2023, 18:51
Official
Hi Fazel. We can assure you that we are currently looking into your query. We will revert with feedback once the issue is resolved.
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Fazel N's updateReviewer Update
03 Dec 2023, 19:49Hello Bankmed,
Is there any feedback on the this long outstanding matter?
Is there any feedback on the this long outstanding matter?
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Fazel N's update03 Dec 2023, 19:49
Reviewer Update
Hello Bankmed,
Is there any feedback on the this long outstanding matter?
Is there any feedback on the this long outstanding matter?
Bankmed's replyOfficial
06 Dec 2023, 21:56Hi Fazel, we are sorry for the inconvenience and delay. A follow up will be done tomorrow morning.
Bankmed's reply06 Dec 2023, 21:56
Official
Hi Fazel, we are sorry for the inconvenience and delay. A follow up will be done tomorrow morning.
FN
Fazel N's updateReviewer Update
13 Dec 2023, 12:38Is there any updates on this matter, since your last response on 7 Dec there have been no updates. Perhaps it's not a serious matter for Bankmed.
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Fazel N's update13 Dec 2023, 12:38
Reviewer Update
Is there any updates on this matter, since your last response on 7 Dec there have been no updates. Perhaps it's not a serious matter for Bankmed.
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Fazel N's updateReviewer Update
13 Dec 2023, 12:40Dr Vermeulen & Associates Inc. at Intercare Wilgeheuwel. Outstanding amount older than 120days. Balance R61.30. Please settle.
This is comms from the service provider above. What is the next step now?
This is comms from the service provider above. What is the next step now?
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Fazel N's update13 Dec 2023, 12:40
Reviewer Update
Dr Vermeulen & Associates Inc. at Intercare Wilgeheuwel. Outstanding amount older than 120days. Balance R61.30. Please settle.
This is comms from the service provider above. What is the next step now?
This is comms from the service provider above. What is the next step now?
FN
Fazel N's updateReviewer Update
13 Dec 2023, 12:41I don't see why I should settle this when I have medical insurance, please treat as urgent & important.
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Fazel N's update13 Dec 2023, 12:41
Reviewer Update
I don't see why I should settle this when I have medical insurance, please treat as urgent & important.
Bankmed's replyOfficial
13 Dec 2023, 17:14Hi Fazel, we are looking into this for you.
Bankmed's reply13 Dec 2023, 17:14
Official
Hi Fazel, we are looking into this for you.
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Fazel N's updateReviewer Update
13 Dec 2023, 17:56Dear Bankmed,
Since 15 November you are looking into this and nothing is actually being done. Not even a call from an agent. Thanks for the pathetic service!!!
Since 15 November you are looking into this and nothing is actually being done. Not even a call from an agent. Thanks for the pathetic service!!!
FN
Fazel N's update13 Dec 2023, 17:56
Reviewer Update
Dear Bankmed,
Since 15 November you are looking into this and nothing is actually being done. Not even a call from an agent. Thanks for the pathetic service!!!
Since 15 November you are looking into this and nothing is actually being done. Not even a call from an agent. Thanks for the pathetic service!!!
FN
Fazel N's updateReviewer Update
14 Dec 2023, 11:55When can I expect a response on the matter?
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Fazel N's update14 Dec 2023, 11:55
Reviewer Update
When can I expect a response on the matter?