Bankmed refuses to pay emergency bill

<p>Good day</p> <p> </p> <p>On the 28/12/2016 I was involved in a terrible car accident, our car was hit by a truck. Paramedics came to the scene I was taken to hospital by an ambulance as my next was twisted. I was taken to Garden city hospital and attended by doctors then taken to x-rays. Bankmed refuses to pay becuase I used a doctor that is "out of network" I dont know if I was supposed to rise from the sick bed and direct the ambulance to Randburg where my doctor is?? my statement for R477.10 came in January Bankmed refuses to pay, I called and ask to speak to the manager REA TSOTETSI I explained the situation of the tragedy that had occured, she said I should send ICD codeand emergency codes, I even attached pictures for the incident where I was unconscious as proof that I am not lying, as she said will be able to process the payment if there was proof that I was involved in a car accident. I did that on the 18/01/2017 11:35 I attached the statement from the practitioner but even today the account was not settled. When I call Bankmed no one bothers to answer their phones you hold for a good 45minutes. I pay R1500 monthly for this stupid service and unreliable people. I would like this account to be settled Bankmed and improve on your services or hire people who know how to do the job.</p> <p> </p> <p>Regards </p> <p>Pertunia</p> <p> ********** </p>