Bankmed - poor service

Very unhappy client==> You pay high premiums and you expect to get a piece of mind and that you can at least get a decent service as and when in need but you get the opposite. I am on what they call a CoreSaver option which is not an entry level option. My son needed a procedure done by an ENT. After contacting Bankmed's helpdesk they gave me a list of specialists closest to where I stay which char. I get authorization to proceed, but there is a co-payment and the explanation is that this was suppose to be done at a day clinic instead of a hospital, after I've confirmed with them that there is no day clinic in the area they referred me to. Contact their helpdesk has been a nightmare afterwards. You are given the runaround - you are promised a callback which you never get and when you call back to escalate to someone senior they are either in a meeting or not available. Been dealing with Chelsea/Chelsie - very poor service and requested to speak to her supervisor Bayanda - always not available to take my call; ref ***