Bankmed payout
<p>i call this year in January to request my savings to transferred to my account and i was informed by bankmed that all my savings will be transferred to my account at the end of May 2016. i called the bankmed on the 31/05/2016 i was speaking to Ranoldo, he did not have patience in helping me then i asked him when will i receive my savings ? he sad that i must call Discovery i am not their client (bankmed).i sad but bankmed is my medical aid at Standard Bank then he dropped the call .On the 01/06/2016 i called in again and i had conversation with Rufqa she sad that bankmed will transfer the funds on the 02/06/2016 and they can only start on the 10/06/2016 to allocate the funds</p>
Dear Jeremiah
Thank you for sharing your concerns with us.
The previous administrator will be paying over the balance of the 2015 Medical Savings from 10 June 2016 due to the fact that they were ensuring all claims were paid accordingly. After the claims were all settled, the information was referred to auditors to review the claims and balances and confirm that it is correct before it can be paid to the new administrator. The funds then needs to be allocated to the respective memberships.
We are expecting the process to be completed by 18 June 2016 and will start paying out the balances where required.
We're truly sorry to hear of your experience with the call center and will ensure that this is addressed accordingly. This is by no means a reflection of the service we strive to provide to our members.
Please do not hesitate to contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing
Dear Jeremiah
Thank you for sharing your concerns with us.
The previous administrator will be paying over the balance of the 2015 Medical Savings from 10 June 2016 due to the fact that they were ensuring all claims were paid accordingly. After the claims were all settled, the information was referred to auditors to review the claims and balances and confirm that it is correct before it can be paid to the new administrator. The funds then needs to be allocated to the respective memberships.
We are expecting the process to be completed by 18 June 2016 and will start paying out the balances where required.
We're truly sorry to hear of your experience with the call center and will ensure that this is addressed accordingly. This is by no means a reflection of the service we strive to provide to our members.
Please do not hesitate to contact us on ***3 or email *** should you require any further assistance.
Regards
Bankmed Servicing