Bankmed new registration

I thought Dstv was bad but Bankmed is now following. I called the first time and was transfered after listening to a whole long voice promt on the IVR system and got cut off becauce I ran out of airtime. Loaded airtime and got through to Calsey and was transfered again only to hold for more than 3 minutes in a dead line. Called again and spoke to loreal and she was kind enough to call me back and was transfered to another consultant who transfered me again and the line got disconnected. It is very concerning that after numerous emails trying to get my baby registered nobody is coming back to me to tell me if everything is on order. Today I received a demanding sms of Lenmend threatening to hand me over for an outstanding bill. I've been trying to register my baby since 29th April and nobody is responding. Is it not the right thing to at leat reply to my email or better yet pick up the phone and call me to advise me if I haven't submitted the necessary documents or if they aren't clear enough???

I am very frustrated and would like assistance asap. This is very unprofessional!!!