Bankmed must fall!!!!

After being advised by an authorizations consultant named Josh that my son's planned medical procedure is fully covered and that no payment will be requested for anything including his take home medication, I was requested by the pharmacy to pay in amount of R1200.

I called bankmed, I requested a manager, she placed me on hold for 39 mins and then dropped the call without a courtesy call back. The reason I asked for manager was due to the fact that the lady told me that I should send the script and collect it from my pharmacy after 2 to 3 working days.

I then messaged the CEO, Teddy, to explain my issue. He advised my query will get urgent attention.

I then had to call bankmed myself and demanded to speak to someone in a higher position. I was transferred to a lady by the name of Natassia Fick, she promised my issue would be resolved yesterday and that she will provide feedback to me which didn't happen.

Today I called bankmed again, after fighting for almost 40 mins over the phone, I was told by Candice Bereunigee that my claim will be processed in 1 to 2 working days as there are other customers claims that need to be processed first. She was very uptight and kept trying to speak over me.

Again I requested for someone higher, I was then transferred to Teddy's office, I spoke to a lady naazlie that assured me that she will get things sorted today. She then advised that the claim was processed but it will only be finalized next Wednesday or Thursday.

I messaged Teddy twice today with no response.

I'm absolutely disappointed.

When Bankmed was underwritten by Momentum I never experienced such pathetic services